General Terms and Conditions with Customer Information
(convenience translation)

Area of validity

1.1 For the business relationship between Internationaler Fachverband Klang-Massage-Therapie e.V.. (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2 Consumer in the sense of these terms and conditions is any natural person who enters into a legal transaction for a purpose that can be attributed predominantly neither to his commercial nor his independent professional activity (§ 13 BGB).

1.3 Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity.

Offers and service descriptions

The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.
Errors and omissions excepted.

Ordering process and conclusion of contract

3.1 The Customer may select products from the Seller’s range without obligation and collect them in a so-called shopping cart by clicking the button [add to shopping cart]. Within the shopping cart, the product selection can be changed, e.g. deleted. Subsequently, the Customer can proceed to the conclusion of the order process within the shopping cart via the button [Continue to checkout]. 3.2.

3.2 By clicking the button [order with obligation to pay], the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser function “back” to return to the shopping cart or cancel the ordering process altogether. Necessary data are marked with an asterisk (*).

3.3 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the order of the customer has been received by the seller and does not constitute an acceptance of the application. The purchase contract is not concluded until the seller has confirmed the order with a second e-mail, explicit order confirmation or sending of the invoice.

3.4 If the seller allows payment in advance, the contract is concluded with the provision of bank details and request for payment. If the payment is not received by the Seller within 10 calendar days after sending the order confirmation, the Seller shall withdraw from the contract with the consequence that the order shall be invalid and the Seller shall not be obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the article in the case of advance payment is therefore made for a maximum of 10 calendar days.

Prices and shipping costs

4.1 All prices stated on the Seller’s website are inclusive of the applicable statutory value added tax.

Delivery, availability of goods

5.1 If advance payment has been agreed, the video material will be released after receipt of the invoice amount.

5.2 If the ordered product is not available because the product is no longer usable through no fault of the seller, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately. If no comparable product is available or the customer does not want a comparable product, the seller will immediately refund the customer any consideration already paid.

Terms of payment

6.1 The customer can choose from the available payment methods within the scope of and before completion of the order process. Customers will be informed about the available payment methods on a separate information page.

6.2 If payment by invoice is possible, payment must be made within 14 days of receipt of the invoice, only then will access to the goods be released. For all other payment methods, payment must be made in advance without deduction.

6.3 If third-party providers are commissioned with the payment processing (e.g. Paypal), their general terms and conditions shall apply.

6.4 If the due date of payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay the statutory default interest.

6.5 The Customer’s obligation to pay default interest shall not preclude the Seller from asserting further claims for damages caused by default.

6.6 The customer shall only have a right of set-off if its counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

Retention of title

Until full payment, the goods remain the property of the seller.

Warranty for material defects and guarantee

8.1 The warranty shall be governed by statutory provisions.

8.2 A guarantee exists for the goods provided by the seller only if it has been expressly given. Customers will be informed about the warranty conditions before initiating the ordering process.

Liability

9.1 The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, without prejudice to the other statutory conditions for claims.

9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.

9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance with which the Customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act shall remain unaffected.

9.5 Insofar as the liability of the Seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

Storage of the text of the contract

10.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2 The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. If you have registered in our store, you can view your orders in your profile area.

Final provisions

11.1 The place of jurisdiction and performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2 Contract language is German.

11.3. platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.